Q: How to activate an eSIM?

After purchasing a bundle, follow the steps in the eSIM Installation Guide in the app menu. The guide includes detailed instructions for Android and iOS. If the eSIM does not activate, 24/7 customer support is available.

Question 1

How to activate an eSIM?

Accepted Answer

After purchasing a bundle, follow the steps provided in the eSIM Installation Guide located in the app menu. The guide includes detailed instructions for both Android and iOS devices.

If the eSIM does not activate, 24/7 customer support is available for assistance.

Question 2

How to check if a device supports eSIM?

Accepted Answer

Check the Supported Devices list in the app menu, or dial *#06# on the device. If an EID is listed, the device is eSIM compatible. The phone must also be carrier-unlocked and not a region-locked model.

Question 3

How to contact support?

Accepted Answer

Support is available 24/7 through ACMeBOT in the app, live agent chat, or the UAN number shown in the ACMeBOT window.

Question 4

How do I request a refund?

Accepted Answer

Open History: Active, choose Bundle Details, then Refund or Contact Us. Refunds are subject to the Terms & Conditions.

Question 5

How to check remaining data and bundle validity?

Accepted Answer

Remaining data and validity are shown in History: Active for that bundle. In-app and push notifications are also sent at 70%, 80%, and 90% data usage.

Question 6

How to top up a bundle?

Accepted Answer

Buy extra data from History: Active under the bundle. A top-up adds data only, not extra validity. To extend both data and duration, purchase a new bundle.

Question 7

Why is my eSIM connected but not working (no internet)?

Accepted Answer

Set the APN to data.esim, turn on Data Roaming for the eSIM profile, then toggle Airplane Mode on and off. If internet still fails, contact 24/7 support.

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